- Thailand is an exotic kingdom, featuring tourist attraction, wildlife, and spectacular islands. Along with a fascinating history, unique culture and modern capital city according to “land of smiles” reputation.
- Among the reasons for the increase in tourism are the stable political and the development of international air transport. The hotel industry and retail industry expanded rapidly due to tourist demand.
- Focusing on the development of air transportation which is one of the most important factors of tourism industry. So considered on Suwannaphumi Airport as a Thailand International Airport have influence to increasing number of tourist due to fame of services and facilities which are main factors to make a satisfaction to visitor.
- Service is an intangible product that unable to touch and visual. The processing of making something from someone to response a demand of another one for making satisfaction so called service.
- Suwannaphumi Airport was opened to public in 28 September 2006 design by Helmut Jahn with second place highest control tower, third place largest customer building and nowadays, there is one of airports with the most customer in the world.
- According to increasing number of tourist continuously seem there is no any issue. However, although there have well quality of services but by an increasing number of tourist might be have negative effect in way of quantity of service and facilities which cannot cover to massive tourist so cause to visitor unsatisfied.
- Therefore, I would like to research in topic of satisfaction of visitor to services in Suwannaphumi Airport to know the level of their satisfaction and take an information to use to make an advantage to the airport.