Thank you for contacting Electronic Arts Customer Experience. My name is Aman and I would assist you with your issue today.
I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation
I would love to make changes to the account as much as I would like to help, but it is not possible from our end.
You are need to contact us via live chat as no changes to the account can be made without validation and verification of the account.
And that can be done via chat or call only .
Thank you again for your continued patience and understanding.
Have a great day ahead. Keep playing.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com , or ask our community experts by visiting Answer HQ at http://answers.ea.com