Because web conferencing has so commonly been associated with business environments,
academia is now beginning to see the benefits of using these increasingly wide-ranging
tools in the classroom. In a study by Loni and Andrews (2009), two traditionally paper-based
distance education courses were converted to online classes using web conferencing software.
The courses were converted due to difficulties in reaching isolated students in the School of
Natural and Rural Sciences Management program at the University of Queensland in Australia.
Using Centra and Wimba students participated in these courses using video/audio, interactive
chat, and a variety of other collaborative features. Qualitative results of the study showed
using web conferencing tools enhanced collaboration and provided real time student to teacher
interactivity. What is thought-provoking is the supplemental nature of video in the class.
Although video was specifically identified as a positive factor in the instruction, it was only
referred to as a way to personalize the experience. Video only took up a small portion of the
web conferencing interface. The other tools such as polling, desktop sharing, file sharing, and
breakout groups appeared to be just as impactful on the student experience.