Assess the business processes that can benefit from implementing ITIL. Experts point out a range of different business processes to which business owners or leaders can apply ITIL. These include problem management or change management as well as incident handling and some other types of business issues like capacity, financial accounting and supply chains.
Get staffers involved in identifying applicable business processes. Some experts recommend using "process workshops" and other inclusive strategies to get more feedback on what can be improved with ITIL. This kind of collective brainstorming can help a business get better data for the following tasks.