Introduction
In November 2002 and 2003 a survey was carried out across Scotland aimed at assessing bus passenger attitudes towards their local bus services. These surveys are part of an ongoing assessment of satisfaction and attitudes towards Scotland's bus services, with similar surveys carried out every year.
The aim is to monitor changes in satisfaction levels, which will be fed into other statistical monitoring of the bus and coach market. This will provide a more rounded picture of local bus services, and will enable future decision making and policy development to take account of passenger's needs and preferences