Untrained members are a cost in terms of operational capability. At best failure
of training means that members never achieve superior performance and at worst
low-skilled members can destroy business competitiveness. Failure of management
training and financial accountability contributes to business failure, along with general
management incompetence (Fuller and Hastings, 1993; Green, 1993; Mann, 1996;
Hutchinson and Quintas, 2008).
2006).