Trust is sustained through frequent face-to-face contact. Trust withers through
neglect. This is particularly true under conditions of rapid change and uncertainty
that naturally engender doubt, suspicion, and even momentary bouts of
paranoia. Project managers must maintain frequent contact with key stakeholders
to keep abreast of developments, assuage concerns, engage in reality
testing, and focus attention on the project. Frequent face-to-face interactions
affirm mutual respect and trust in each other.