But since then there have been more serious victories as well. On one occasion he managed to get a Volkswagen Golf GTI within 24 hours for a friend who had been complaining for almost a year (without any success) about his faulty vehicle. On another occasion he got a travel agent to refund the cost of a holiday worth 2000, after Clive's wife Bettina broke her leg when she slipped in a puddle of water in their holiday apartment in Spain.