● Organize the process around outcomes, not tasks.
● Have those who use the output of the process perform the process.
● Incorporate information-processing work into the real work that produces the information.
● Treat geographically dispersed resources as though they were centralized.
● Coordinate parallel functions within the process, not in subsequent steps.
● Put the decision point where the work is performed and build control into the process.
● Capture information only once and at the source.