1. Start with a single business process and product line and create a process map for the
ideal Electronic Signature, delivery and/or archival steps for that one business process and
product.
2. If documents must be delivered electronically, determine how that will occur. For any edelivery
process, Electronic Records containing sensitive personal information should not be
sent via email, whether in the email text or as an attachment. Instead, emails should be sent
with links to a secure site, which invite the consumer(s) to access the secure website to retrieve
such Electronic Records, which the Audit Trail captures. In addition: