1. Use active listening to encourage James to talk about his feelings, both positive and negative.
2. Encourage James’ sisters and grandmother to come to clinic to talk with staff about their feelings.
3. Encourage James to identify his strengths.
4. Stress to family members that they encourage James to do the things he is capable of doing.
5. Encourage family to give James positive feedback.
6. Suggest to the family members that they avoid unrealistic messages.
7. Encourage James to take his own medications.
8. End clinic visits with a hug