Write them a recorded delivery letter and point out that you have returned the trial pack and that you are cancelling any agreement. Tell them also that you are withdrawing any authority for them to make any deductions from your bank account.
Check that they have received the return of the pack – not that it matters too much. Also, check that eventually they have received the letter.
The most important thing to contact your bank by telephone and cancel any payment instructions to that company. And even more importantly, you must confirm this in writing. Write your bank a letter and explained very clearly that any payments to this company or any associates of the company are no longer authorised. Deliver a copy of it to your branch but also make sure that you send a copy of it to their head office or customer service department.
In fact while you are dealing with it on the telephone you can ask them for the address to send a written confirmation to. Even if they try to tell you that there is no need for confirmation, insist that you do so anyway. When you call them and give your verbal cancellation, get a reference number if they are prepared to give it to you. Unfortunately you will often find that they are not prepared to give reference numbers – if that's the case then try to get the name of the person you're speaking to and the team number or some other reference to them and then in your letter to them confirming the cancellation refer to that person and refer to the fact that they refuse to give you any reference number.
It is important to lay a paper trail.
The only problem might be if the company takes the payment from your account under some different name – the name of some affiliate or associate company and that is not recognised by the bank. Keep an eye on your bank account and if you notice any payments go out then contact the bank immediately and claim the money back.
Although it's a lot of hassle, if you really want to be sure – then log the card as stolen or missing and order another one with a different number, making sure that all payments had been stopped.
Write them a recorded delivery letter and point out that you have returned the trial pack and that you are cancelling any agreement. Tell them also that you are withdrawing any authority for them to make any deductions from your bank account.
Check that they have received the return of the pack – not that it matters too much. Also, check that eventually they have received the letter.
The most important thing to contact your bank by telephone and cancel any payment instructions to that company. And even more importantly, you must confirm this in writing. Write your bank a letter and explained very clearly that any payments to this company or any associates of the company are no longer authorised. Deliver a copy of it to your branch but also make sure that you send a copy of it to their head office or customer service department.
In fact while you are dealing with it on the telephone you can ask them for the address to send a written confirmation to. Even if they try to tell you that there is no need for confirmation, insist that you do so anyway. When you call them and give your verbal cancellation, get a reference number if they are prepared to give it to you. Unfortunately you will often find that they are not prepared to give reference numbers – if that's the case then try to get the name of the person you're speaking to and the team number or some other reference to them and then in your letter to them confirming the cancellation refer to that person and refer to the fact that they refuse to give you any reference number.
It is important to lay a paper trail.
The only problem might be if the company takes the payment from your account under some different name – the name of some affiliate or associate company and that is not recognised by the bank. Keep an eye on your bank account and if you notice any payments go out then contact the bank immediately and claim the money back.
Although it's a lot of hassle, if you really want to be sure – then log the card as stolen or missing and order another one with a different number, making sure that all payments had been stopped.
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