WORKPLACE GUIDEPOSTS
Elliott’s workshop covers these points: Act happy. Common sense, as well as research, demonstrates that happiness is contagious. When we are around happy individuals, we tend to become happier ourselves. When employees act happy the workplace is filled with happiness. Think happy. Some useful tools can help people learn to process information differently. Keeping a “thought journal” helps an individual recogJULY
- AUGUST 2011 www.chausa.org HEALTH PROGRESS
38nize negative self-talk or automatic thoughts that trigger negative emotions. As they master the recognition of negative thoughts, people then learn how to reconfigure them into more productive thoughts and actions. For example, making a mistake can trigger the automatic thought, “I am a failure.” If this kind of rigid, self-loathing thought is left unchecked, an employee will experience destructive emotions that are a barrier to productive work.7 Reformat negative automatic thoughts. Instead of “I am a failure,” the thought could be reformatted as “Darn. I messed up. Let me step back and figure out how this happened so it doesn’t happen again,” or “An error. This is something I can learn a lot from. I’m grateful my boss is understanding. He knows I’ll surprise him with the quality of fix I’ll come up with any time I make a mistake.”
This last example was taken directly from the workshop manual. Clearly, such rethinking requires substantial trust in management. With that in mind, I conducted in-depth interviews with several employees. I found that Saint Francis Medical Center middle managers and hospital employees perceive that top management want to help them do the best job possible, and they see their supervisors as supporters who truly do care for each individual. Employees said they enjoy very positive interactions throughout the chain of command, and that institutional trust existed before the “happiness program.”
WORKPLACE GUIDEPOSTS
Elliott’s workshop covers these points: Act happy. Common sense, as well as research, demonstrates that happiness is contagious. When we are around happy individuals, we tend to become happier ourselves. When employees act happy the workplace is filled with happiness. Think happy. Some useful tools can help people learn to process information differently. Keeping a “thought journal” helps an individual recogJULY
- AUGUST 2011 www.chausa.org HEALTH PROGRESS
38nize negative self-talk or automatic thoughts that trigger negative emotions. As they master the recognition of negative thoughts, people then learn how to reconfigure them into more productive thoughts and actions. For example, making a mistake can trigger the automatic thought, “I am a failure.” If this kind of rigid, self-loathing thought is left unchecked, an employee will experience destructive emotions that are a barrier to productive work.7 Reformat negative automatic thoughts. Instead of “I am a failure,” the thought could be reformatted as “Darn. I messed up. Let me step back and figure out how this happened so it doesn’t happen again,” or “An error. This is something I can learn a lot from. I’m grateful my boss is understanding. He knows I’ll surprise him with the quality of fix I’ll come up with any time I make a mistake.”
This last example was taken directly from the workshop manual. Clearly, such rethinking requires substantial trust in management. With that in mind, I conducted in-depth interviews with several employees. I found that Saint Francis Medical Center middle managers and hospital employees perceive that top management want to help them do the best job possible, and they see their supervisors as supporters who truly do care for each individual. Employees said they enjoy very positive interactions throughout the chain of command, and that institutional trust existed before the “happiness program.”
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