what's your mother's maiden name?
papadopolous.
could you spell it for me?
look my card was stolen.
I just want to...
I'm sorry for the inconvenience,but i need to verify your information. when was the last time you used your card?
I use it all the time. I think it was for theater tickets yesterday.No,it was for the entrance fee to the museum this morning...
which one was it?
I'm not sure.
well,I'll put an immediate stop on your card. And we'll issue you a new card.