In Chapters 8 and 9, we considered what was involved in modeling processes. In most cases, we begin by simply managing the operational processes we are concerned with and assume that each process we identify has a manager. Later, if management seems like something we should focus on—and it usually is—we can go back and represent management processes. Figure 11.2shows how we informally represented the management processes involved in the Deliver Pizzas process. In this case, we identify the management process that is responsible for the entire Deliver Pizzas process, and we represent the management role that is associated with each subprocess within the Deliver Pizzas process. In this case, because we will also be looking at an external process that maintains delivery trucks, we also indicate that we will be looking at the management of the Maintain Delivery Trucks process.