Thank you for playing ONE PIECE Treasure Cruise.
We would like to inform you that we have received your inquiry.
We will contact you again as soon as we verify your concerns. However, please understand that we may take some time for our reply depending on the content of the issue. In addition, please refer to the following frequently asked question just in case.
+ Slow Movement (Keeps Loading all the time)/ crashes/ Forced to close with an error
- Please restart your device after you have performed the following; From top right of the title page, [Support]>[Repair Resources]>[Repair]
+ I lost my game data
- Please refer to [Data Restoration] from [Support]. Your Data may be restored with described procedure on the page.
+ Rainbow Gem didn't appear in the app after purchase
- You may not receive the data correctly depending on the network connection. Please restart your device and confirm again.
+ Notes about Data Transfer
- You need to issue [Password] and check the [ID] with your current device in advance, before you start to play ONE PIECE Treasure Cruise with your new device.
* Please confirm the notes about [Changing Device]
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(If you are playing the Japanese version of the game, inquiries are only available in Japanese) *This e-mail is an automatic reply.
*If you are not sure about this e-mail, please reply to this e-mail about your concern.
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