Known as retailer, travel reseller
A business that retails products and services (package tours) to customers on behalf of the third party travel suppliers
Act as the shop front of the travel industry, dealing directly with consumers
A supplier of information, a travel planner, a booking and ticketing agent
Resell trips from domestic, inbound and outbound operators
A commissioned agent/ an authorized representative
Earn commission, override commission, markup
Three types of agencies: full service travel agency, corporate travel agency, in-house travel agency (in-plant agency)