• We make sure that the package is delivered and member has its full content
• We confirm the benefits and clear some questions that the member might have (especially true for first-time users or when the benefits have changed)
• We try to make a booking (the earlier member uses the membership, the more he will repeat usage and the more likely he will renew)
• We can be aware of potential fraud at its early stages (when phone lines are disconnected, for example) and act on it