Hello,
Thank you for writing.
A review of your account indicates, that there have been instances which has caused the impression of inauthentic/materially different issues, thus resulting in negative buyer experience.
These impressions may be the result of insufficient details, misleading information on product detail pages or different packaging. In addition, packaging damages, open box products or repackaged products against a ‘New’ condition may also be looked upon as materially different.
All sellers are responsible of ensuring that orders shipped are fully functional, defect-free and retail packaged per Amazon product detail page. While we are unable to provide information about specific orders that are reported to us, reviewing your feedback, contacts from buyers, and inventory may help you identify problematic items. Please review your listings and make any changes necessary to ensure compliance with our policies.
Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to prevent complaints of Used Item Sold as New in the future. We will then review your plan and determine whether to reinstate your selling privileges.
We look forward to hearing from you.
Sincerely,
Seller Performance Team
Amazon.com
https://www.amazon.com