Innovation is a means of changing an organization, whether the change to the response is in its internal or external environment or as a preemptive action taken to influence an
environment (Damanpour, 1991). Service innovation, as an important part of innovation, is a key driver for an organization to sustain a competitive advantage. Many studies have recognized the importance of knowledge management and knowledge sharing in supporting innovation in an organization (Mohamed, Stankosky & Murray, 2004; Hallin & Marnburg, 2008). A lot of companies make efforts in knowledge management to enhance their competitive advantage in service innovation in order to ensure market success.
Innovation is a means of changing an organization, whether the change to the response is in its internal or external environment or as a preemptive action taken to influence an environment (Damanpour, 1991). Service innovation, as an important part of innovation, is a key driver for an organization to sustain a competitive advantage. Many studies have recognized the importance of knowledge management and knowledge sharing in supporting innovation in an organization (Mohamed, Stankosky & Murray, 2004; Hallin & Marnburg, 2008). A lot of companies make efforts in knowledge management to enhance their competitive advantage in service innovation in order to ensure market success.
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