Abstract
The Internet has revolutionized services across institutions. The Banking sector has
registered significant change in the quality of service owing to the bandwidth of
information flow ensuring greater customer-satisfaction. This has also brought into
perspective the security environment within which information flow takes place. This
paper initiates a few viable steps through scale development for Information System
success with respect to Internet Banking. It attempts to fine tune the design efficiency of
the measuring tool, at an individual level, for IS success. Towards this end, the study
takes the empirical route for, qualitatively and quantitatively, testing and validating the
outcomes for enhanced perceived security in select Indian nationalized banks. The
present study examines the user satisfaction; individual impact; information, system and
which impact IS success. It revisits the methods by which these variables are, hitherto,
measured. It proceeds towards a scale development after examining the responses from
520 samples. The findings are based on the development of a six-factor scale. While the
study has particular relevance for individual users of net-banking, it has promise for
wider application at the organizational level as well.