“Before the QMS we had no precise method of establishing how long each build took which affected our profitability. As a result of monitoring vehicle builds, pricing and profit margins, we now know the precise costs and can monitor the hours per build as well. This means that our quotations are far more accurate than previously and, equally as important, we now know how much money we are making. We also dual source from suppliers now, as a result of ISO 9001. This has enabled us to firstly negotiate better prices on the components and, secondly, offer a choice to our customers. Also, by having a ‘back-up’ supplier, should one go into receivership, Warnerbus will still be able to offer the parts.”