This has heightened the need of up ping laterally the need for training to meet these concerns. From impeccable service standards, the globalised world requires a hospitality professional to have an enhanced customer focus – people
skills to deal with multi-racial guests, and a rapidly modernizing work place. This will help cross training across industries and the exposure will be much higher. Service staff will be known for their customer focus skills and the hospitality industry will seam into the customer-focused world.” Alas, this seems a mere pipedream today. Training will decentralize as a function, a continuous rather than a sporadic necessity. “In future, training is going to be every manager’s responsibility and not only the training department. Development of individuals will be a key factor in growth of team member.
Meanwhile the onus of training will spread and the responsibility of each
manager to take part in this growth process will increase for nearly non-existent
proportions today.