Please accept our sincerest apologies for any inconvenience caused by LINE Cookie Run.
We would like to assure you that we are currently looking into the issue you reported and if we have anything to report we will contact you using this email address, or by posting a general announcement on the in-game 'Notice' page.
Please understand that our investigation may take a while.
However, we are doing our very best to reply to you promptly.
If you require any further information, please feel free to contact us again via the inquiry form.
Once again, we apologize for any inconvenience caused and ask for your patience and kind understanding regarding this issue.
Kind regards,
LINE GAME Support