Once the model was validated, a meeting was organized with
case workers, team leaders, and CHFS upper management to demonstrate
the model’s flexibility and determine how to use the model
to simulate alternate scenarios. Suggestions were taken from all
members of the team and as a result, three designed experiments
were chosen for further study: (1) effectiveness of a sign-in kiosk in
the main lobby, (2) effects of an increase in the number of clients
into the system, and (3) an alternative method for processing clients
on the 4th floor.