If your computer displays symptoms of a ransomware infection, immediately disconnect it from the network.
If you receive emails or messages threatening to attack you with ransomware, or suspect that your computer has been infected:
• Do not respond to such emails or messages or follow the instructions in these messages.
• Do not pay the ransom.
• Call IT Helpdesk immediately to report the problem.
To minimize the risk and impact of a ransomware infection:
1. Backup your most important files on a regular basis.
2. Think twice before clicking and refrain from operating attachments that look suspicious.
3. Do not plug removable drives (such as USB drives, memory cards, CD/DVD) from untrusted sources.
4. Do not download software applications from untrusted websites as these may be infected with malware.