The activity of agribusiness companies is of high strategic importance and aims to meet the needs of the population in groceries. Taking into account that the specific nutrition and health are directly interrelated characteristics, manufacture of high quality food products plays an increasingly important role in ensuring the required level of living of the population of the world. Therefore, agribusiness companies should strive to ensure that their business processes are always focused on manufacturing high-quality products. This is not only a strategic goal of business development, but also the social responsibility of agribusiness companies.
In this article, we have examined the concept of quality management in agro-industrial companies, whose business is a full cycle: from the purchase of necessary resources, including seed and breeding agricultural animals to production of a finished product for final consumption.
The proposed concept of quality management of the products manufactured is based on the Deming Cycle and the BSC. These two tools (the Deming Cycle and the Balanced Scorecard) allow to structure business processes and to monitor the effectiveness of their implementation within the given conditions for the development of an agro-industrial company. The key performance indicators set for each business process form the information base for making administrative decisions that are objectively correct and oriented to practical implementation of the total quality management principles.