Dear Dancer,
Thank you for your explanation.
Please know in game, the diamond recharge is calculated by US dollar, not THB. Therefore, when you purchase the diamonds, your THB will be converted to be calculated by US Dollar based on Google's exchange rate.
Sorry that for your case, since the diamonds have also been sent to you in game normally and you have got the refund from Google, we hope you can recharge back the refund amount in game. Hope you can be kind to understand.
How recharge back:
Create a new and useless character in other server>>recharge the same refund amount (totally 19.99 USD) to this useless character>> tell us with the order number and recharge date and time, and with your useless character server and rolename to us>>after we have confirmed your recharge is normal to be gained, we will unlock your original character and lock this useless character.
Thank you for your cooperation.
Dear Dancer,Thank you for your explanation.Please know in game, the diamond recharge is calculated by US dollar, not THB. Therefore, when you purchase the diamonds, your THB will be converted to be calculated by US Dollar based on Google's exchange rate.Sorry that for your case, since the diamonds have also been sent to you in game normally and you have got the refund from Google, we hope you can recharge back the refund amount in game. Hope you can be kind to understand.How recharge back:Create a new and useless character in other server>>recharge the same refund amount (totally 19.99 USD) to this useless character>> tell us with the order number and recharge date and time, and with your useless character server and rolename to us>>after we have confirmed your recharge is normal to be gained, we will unlock your original character and lock this useless character.Thank you for your cooperation.
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