Advanced Exchange Alternatives - Although Advanced Exchange seems like the easiest, fastest and best solution, offer the customer other return or exchange options. An Advanced Exchange transaction usually requires a credit card or cash hold to ensure the defective unit is returned. Some customers may prefer the slower Replace on Arrival return transaction since they may not have a credit card or may not wish to use their credit card. Also some consumers may favor a Repair and Return transaction. Some customers may benefit from the shipment of a return packaging kit to box up their return. Let the customer choose.