However, Rittichainuwat and Chakraborty (2012) found that
while crisis management is already actively practiced in international
chain hotels at the previously tsunami-hit destinations, crisis
management plans in locally brand mid-priced hotels and a newly
opened, upscale hotel surveyed are less intensive. Not surprisingly,
frequent inspections from franchisors, survival kits that include
a “how to survive” manual, and a flash light and written crisis
management plans were evident only at international brand-name
hotels. Unfortunately, locally-owned budget and mid-priced hotels
in the survey had not instituted written crisis management plans
and did not have drills to test their non-written crisis management
strategy (Rittichainuwat & Chakraborty, 2012).