Did Santi upgraded the system to 2015x3SP2 himself?. I thought previously they were running
2013SP4 version and was reluctant to upgrade to the new UI version. When did they moved to
the new UI version? Are they co-existing both old UI and new UI versions and user is switching
between the 2 version every now and then? If there is an opportunity, it would be good if you
could check the system to see if it is properly set up.