The employees are always ready to cooperate with customers
I am always feel safe and comfortable due to staying in this hotel
Tangible aspects
The employees are well dressed and neat in appearance
The physical facilities are visually appealing
The staff at the hotel are qualified to do their jobs
Workers are keen to no errors in services provided
Administration supports hotel workers to do their jobs efficiently
Internal design & arrangements inside hotel are comfortable
percentage of explained variance
Eigen values
Reliability (alpha)