acedigital sent you a message about your request:
"Dear friend, Thank you for telling us the problem. You are so kind to contact us first, Sincerely sorry for the trouble. As it's an international delivery, It's likely to be damaged during transportation. If you still need the item, how about sending you a new one ? We will check before sending and pack it more carefully if resend. Or we can arrange refund for you as a compensation. Hope for your reply. Kind regards, Kitty"
To reply now, see your request details.
If you have not agreed on a solution by Aug 07, 2015 , you can ask us to step in and help. If you and your seller need more time to work things out, your request will stay open until Sep 15, 2015.
acedigital sent you a message about your request:"Dear friend, Thank you for telling us the problem. You are so kind to contact us first, Sincerely sorry for the trouble. As it's an international delivery, It's likely to be damaged during transportation. If you still need the item, how about sending you a new one ? We will check before sending and pack it more carefully if resend. Or we can arrange refund for you as a compensation. Hope for your reply. Kind regards, Kitty"To reply now, see your request details.If you have not agreed on a solution by Aug 07, 2015 , you can ask us to step in and help. If you and your seller need more time to work things out, your request will stay open until Sep 15, 2015.
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