method which surveys the opinions of experts located in different geographical areas whose opinions
are important for decision analysis. Three rounds of data collection were used to investigate the
HRD JOURNAL Volume 2. Number 2. December 2011
59
desirable characteristics of ICT workforces in enhancing learning organization. Content analysis,
median (M) and interquartile range (IQR) were used to analyze the data. The data collection process
was conducted from September 2010 - February 2011.
The setting of this research was ICT workforces who work in ICT fi rms located in Bangkok.
Purposive sampling was applied for select the participants, of whom there was a total of 19.
According to MacMillan (2003), if there are not less than 17 experts, the decreasing rate will not
change as shown in the following table. The selection was specifi c and conducted by choosing only
the ones who consented to join the research. The chosen participants have the qualifi cations according
to the criteria as having experience in ICT work for at least 10 years and occupy positions of management
level in ICT workplaces. The participants of this study were limited to ICT workers who worked and
stayed in Bangkok and the perimeter, and the data were collected during September 2010 to March
2011. This research studied the overall characteristics of ICT workers. It did not separate the
characteristics of ICT workers by jobs, for example: hardware, software, or IT and telecommunication
services.
Three rounds of data collection were used to investigate the desirable characteristics of the ICT
workforce in enhancing learning organization. The research instruments were two questionnaires: an
open-ended questionnaire and a forced-choice questionnaire. The research study was developed by
reviewing the related literature in order to identify issues concerning the characteristics of ICT
workforces and the learning organization. The questionnaire was developed by examining the quality