organisation often lack the understanding of the complexities that are brought in ERP system. Users were identified from
the point of view of their role in adapting to new technology and experimenting with new ERP system. It was suggested that
Users can be grouped in two groups; one who are reluctant to change and others who are open to change and ready to adapt
new technology. Key Informants stressed upon the importance of feedback and input by users in improving the
implementation process. While IT was termed as second most important critical factor after top management since it
ensures the availability of right infrastructure before embarking on ERP implementation. According to a Key Informant it is
mandatory for the project survival, and to keep it on track. Additional factors suggested include organisational culture;
innovative, dynamic, teamwork or how much they are ready to change and adapt new technologies, Business Process
Reengineering (BPR); restructuring organisation setup for new ERP system, quality; maintaining certain quality standards,
effective communication; including vertical communication and horizontal communication and functional consultant; to act
as bridge between IT/VS and users.
Key Informants were asked to suggest any additional factors they consider which can be useful in developing simulation
model for ERP implementation. It was suggested that addition of certain critical factors could give a new dimension to the
model. Critical factors such as organisational change capacity and BPR could provide more predicting power to the model.
In addition, it was suggested that involving some kind of method to seek end users’ feedback in the model can also be
beneficial. This could assist in keeping project on track and advise management if the project is progressing as planned or if
there any changes that need to be made.