According to Nonaka and Takeuchi (1995), creating new knowledge
and making it available to others is a central activity for organizations
and is the defining characteristic of the phenomenon of knowledge management.
Knowledge management at its heart involves the management
of social processes at work to enable sharing and transfer of knowledge
between individuals. Sveiby (1997) asserts that business managers
need to realize that, unlike data, knowledge is embedded in people, and
knowledge creation occurs in the process of social interaction.
Systematic and explicit knowledge management covers four areas
(Wiig, 1997):