Satisfied guests are expected as the returning customers and sources of the business profit (Bolton, 1998). The housekeeping employee faces the challenge in maintaining service quality in person, and controlling their individual service performance in the work place is a massive task (Pongsiri, 2012). On the other hand, travelers identify the housekeeping service as their concern in staying in the hotels (Greathouse et al., 1996; Pongsiri, 2012). Poor cleaning service by the housekeeping personnel may cause difference on satisfaction in the mind of the hotel guests (Anderson et al., 1994).