Think about how you might deal with the above case study by following the points listed below.
• Identify the misunderstanding
• Try to understand the possible reasons/causes of the challenging situation by consultation with the person themselves, relatives, co-workers, supervisor and/or looking at resources for information and possible explanations
• Develop and implement strategies to try to improve the situation
• Observe and describe the outcome of your strategies—i.e. the success or failure of the strategies
• Share your expertise with your colleagues to prevent the same problem happening again. For example, inform your supervisor, other colleagues