We cannot re-issue Bills of Lading. They are negotiable documents were each original has to be accounted for. Being a documentary collection term means that in order to receive the documents from the bank to collect the cargo the customer should pay or arrange the payment according to the payment term. These documents have been sent a month ago , and we have been advise only recently that the bills are not accounted for. When the bank received the documents they supposed to advise straight away if the documentation was missing or inconsistent with the schedule attached.
In this situation if the originals are not found by the bank, we will need the status of the payment, and instruction from relevant Fonterra person with the delegated authority to issue the letter of indemnity.
The letter will then instruct the carrier to release the cargo without surrender of the original bills.