Main Reasons for Systems Projects The starting point for most projects is called a systems request, which is a formal way of asking for IT support. A systems request might propose enhancements for an existing system, the correction of problems, the replacement of an older system, or the development of an entirely new information system that is needed to support a company’s current and future business needs. As Figure 2-8 shows, the main reasons for systems requests are improved service to customers, better performance, support for new products and services, more information, stronger controls, and reduced cost.