Cathay has had a major schedule and now Ms Stockbrocks has a forced overnight in HKG. She will not make the connection to BKK.
I have CC'd my client in this email so please reply "all" when you confirm back.
As we will not require a room for the 12th Nov, if there is anything you can do to not charge the one night stay we would really appreciate it, I only booked it yesterday.
Could you please change the transfer to now pick her up on 13Nov CX653 arriving at 13:55.
And drop off at Nouvo City Hôtel
2 Samsen Road.
This is where Ms Stockbrocks will join her tour group.