People often use funny slang and abbreviations in chats and other social situations. Typically, there is also a more relaxed attitude towards grammar as well. The following is a chat transcript between an account manager and a software engineer working at a web hosting company. They are troubleshooting a server problem that affects one of their customers.
Please note that you should not use slang with unfamiliar people. Using slang is not professional and can be taken badly by some people. You have been warned!