The group of consumers provided validity at all stages of the measurement development, while the research staffensured that scientific methods remained paramount
It proved to be an ideal partnership between service consumers and evaluation professionals and much to the
surprise of all parties involved, everyone won
The consumers reported, in the final focus group as a part of the assessment of the project, that the experience gave them a sense of accomplishment and increased their appreciation for the service providers
When new clients learned that their fellow clients had developed the scale, they completed the questionnaire eagerly and diligently