Hi friend, Sorry to know the parcel is not received. pls accept our sincere apologize for it. we will ask my carrier to check it. once got any news, we will update to you immediately. As the case opened, for your item, we can refund to you firstly, when you got the item you can return the money back to us, is that OK? please tell us if you agree our solution or not , thank you , Wait for your reply soon. Best regards,"
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.