STEP 8: DEVELOP THE MESSAGE
STRATEGY
Define the message elements and approach based on decisions made in previous
steps and evidence, and determine the appropriate approach for the message
strategy.
The three key elements of a health message are:
1 What? – Identify the key information to be conveyed. The message may
contain factual information, it may break behaviours down into small steps or it may
address a concern or problem directly by offering alternatives.
2 So What? – Address the reasons or benefits for action that are relevant for
the audience. Identify the social, health, psychological, financial and other incentives
specific to the intended audience.
3 Now What? – Define a desirable and protective action.
In addition, consider these three elements of approach:
1 Tone – Should the tone be light or heavy?
2 Source – Who should be the messenger?
3 Type of Appeal – Should the message be rational or
emotional? Positive or negative?
The authors also provide strategies for the structural presentation
of a message, message content and stylistic presentation of a
message.