Table 2
Summary statistics.
All passengers Recommending the service Not recommending the service
Mean Std. Deviation Mean Std. Deviation Mean Std. Deviation
Willingness to recommend 0.85 0.35 1.00 0.00 0.00 0.00
Waiting time satisfaction 0.44 0.50 0.49 0.50 0.14 0.35
Travel time satisfaction 0.61 0.49 0.67 0.47 0.27 0.45
Experience on board satisfaction 0.54 0.50 0.58 0.49 0.28 0.45
Cost of trip satisfaction 0.46 0.50 0.49 0.50 0.25 0.44
Weekday 0.78 0.42 0.76 0.43 0.89 0.31
Less than 10 min 0.46 0.50 0.46 0.50 0.44 0.50
Work purpose 0.44 0.50 0.40 0.49 0.67 0.47
2 to 4 days a week 0.22 0.42 0.23 0.42 0.16 0.37
5 days a week or more 0.62 0.49 0.61 0.49 0.67 0.47
Actual waiting time 315.0 159.2 306.3 159.2 365.8 151.1
Average age 35.87 15.36 35.20 15.11 39.63 16.29
Number 440.00 376.00 64.00
Passengers intending to continue 0.42 0.49 0.41 0.49 0.47 0.50
Passengers don’t know 0.09 0.29 0.09 0.29 0.07 0.25
Passengers not intending to continue 0.49 0.50 0.49 0.50 0.47 0.50
Number 330.00 285.00 45.00