5. CONTRIBUTIONS AND FUTURE DIRECTION FOR RESEARCH
5.1 Theoretical Contribution and Future Direction for Research
Accounting system provides information for both financial and managerial considerations. This study pays an attention to investigate whether accounting information affects others business managements beyond accounting responsibility. Prior research numerously examines the influences of accounting information on financial approach but there is inadequate empirical research investigates the relationship between accounting information and other business administrations, specifically, focusing on CRM effectiveness. The results of this study reveal that accounting information quality has a positive effect on CRM effectiveness that is measured by the performance of customer analysis, customer service, customer communication, and product quality improvement. Therefore, this study integrates knowledge between accounting and marketing fields that theoretically contributing to some future research directions as followings.
5. CONTRIBUTIONS AND FUTURE DIRECTION FOR RESEARCH5.1 Theoretical Contribution and Future Direction for ResearchAccounting system provides information for both financial and managerial considerations. This study pays an attention to investigate whether accounting information affects others business managements beyond accounting responsibility. Prior research numerously examines the influences of accounting information on financial approach but there is inadequate empirical research investigates the relationship between accounting information and other business administrations, specifically, focusing on CRM effectiveness. The results of this study reveal that accounting information quality has a positive effect on CRM effectiveness that is measured by the performance of customer analysis, customer service, customer communication, and product quality improvement. Therefore, this study integrates knowledge between accounting and marketing fields that theoretically contributing to some future research directions as followings.
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