No. Issuse Description NK BN
1 Delivery issue
a. type of repairs mixup Job type is clearly specified in each place. Heavy/Overall; 6 cars/day Small repair (1-4 panels); 6 cars/day
At the present, one carrier will be mixed up between Lead time for repairing: 3 days Lead time for repairing: 3 days
overall & Small repair in which if we aim to send all at one time,
lead time will be longer because heavy need more time to finish. If jobs need to be mixed up,
And, it definitely has an effect on delivery time not align with expectation. please inform in advance for us to adjust the time accodingly.
b. incontinuous job input NK: Subaru to be qued because our team will be assigned with customers'car. Send us a plan of any batch expect to
be repaired and we will prepare a team to do
Have idle time to do jobs/ takes longer to finish Send us a plan of any batch expect to
be repaired and we will prepare a team to do.
c. A Plan/ Advance schedule Details is very essential for managing jobs in terms of delivery on time. Require a plan and job description Require a plan and job description
car being sent to be matched with the plan. in advance at least one day prior to sending. in advance at least one day prior to sending.
d. exchange time Exchange must occur during working time. For the benefit to check up, . Receive by 4 pm. Receive by noon.
clear the jobs and reduce waiting time for not doing
2 Job description
a. No jobs attached in car We cannot inspect and start repairing. Waiting for jobs to continue. Send us a plan of a batch to be repaired. Send us a plan of a batch to be repaired.
Make sure jobs put in the car. Make sure jobs put in the car.
3 Fuel & Battery No fuel/battery affects on moving cars with diificulty. Require sufficient remaining fuel Require sufficient remaining fuel
For example, one carrier arrived at 8pm and could not move urgent
one because fuel runs out.