All the SMEs involved have used interactive learning to ensure all the staff members are familiar with the processes, functions, products and transactions involved, particularly when they perform live orders and transactions with the other party. Each employee interacts with other business units and understands the progress of their work while being handled by other units or merchandizers. Interactive learning takes place in the form of teleconferencing to discuss with partners about their sales orders. Other forms of team designs, brainstorming, virtual laboratories and hands-on activities based on Table 3 will be required to make interactive learning as smoothly delivered as possible. It is more popular in SMEs since there is a higher tendency for each employee to get involved in the work outside their units (Delmar, Davidsson, & Gartner, 2003).