Disappointing staff performance. First taxi boat is arranged for other hotel guests, this hotel will not pick you up because of low season. Buffet breakfast is not available due to low season, instead you can order what you want to eat. This is ok but the menu says "only one item". This was a surprise since buffet breakfast was booked and expected to be able to try a number of dishes at least. Staff is bored, sitting and hanging on their iPhone/smartphones all day. Poor command of English language. Internet is based on a use of individual login changing every day and needing to enter login details every time you need to connect. If login expires and it's after 10pm, you are stuck with no Internet as there is no reception after 10. Taxi boat departing point right in front of the hotel making beach unsafe and very noisy even at night. Mornings are even noisier, 10s of taxi boats are crossing right in front of the hotel. Good thing is this is still the best beach on phi phi and food is good. Prices are a bit higher or similar to those in the town.